Refund Policy

Return Eligibility

my store accepts eligible return requests made within 30 days after delivery. If you are not satisfied with an eligible purchase, please contact our support team before returning the product so we can confirm the return requirements and provide the appropriate instructions.

Condition of Returned Products

To be eligible for a standard return, an item should generally be returned in the condition in which it was received. Please include the original packaging, accessories, instructions, tags, and other components when reasonably available.

You may reasonably inspect a product before deciding whether to keep it. Products that show use, alteration, damage, or handling beyond reasonable inspection may not qualify for a full refund where permitted by applicable law.

Return Exclusions

Certain products may be excluded from standard returns, including:

Custom or personalized merchandise.
Clearance or final-sale products.
Gift cards, where applicable.
Opened products that cannot reasonably be returned because of health, hygiene, or safety considerations.

These exclusions do not limit any consumer rights or remedies that cannot legally be excluded.

Damaged or Incorrect Items

If an order arrives damaged, defective, incomplete, or different from what you ordered, please notify us promptly.

We may request photographs, order details, or other information to help verify the problem. Depending on the circumstances, we may provide a replacement, exchange, refund, or another appropriate solution.

For an approved return resulting from a confirmed product defect, shipping damage, or fulfillment error, my store will provide the applicable return shipping arrangement at no additional cost.

Return Shipping

Please contact us and receive return instructions before sending any merchandise back.

For approved returns covered by this policy, we may provide a prepaid return label or another return arrangement without an additional return-shipping charge, depending on the circumstances.

Please do not send merchandise to our business address unless our support team has specifically authorized the return and provided instructions.

Exchanges

If you would like to exchange an eligible product, contact us with your order information and the item you wish to exchange.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an eligible refund or another appropriate resolution.

Refund Processing

After an authorized return is received, the returned item may be inspected to confirm that it meets the applicable return requirements.

Once approved, the refund will generally be issued to the original payment method within 5–10 business days.

Your bank, card issuer, or payment provider may require additional time to make the refunded amount available.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We may be able to cancel an order before it is shipped. Once an order has been dispatched, cancellation may no longer be possible and the applicable return procedure will apply.